1. Festival Info
2. Local Info
3. Tickets
4. Travel
5. Accommodation
6. Daytime at Hideout
7. Food & Drink
8. Health & Safety
9. Communication

Where is the festival exactly?
The festival will be held on Zrce beach at Papaya, Aquarius and Kalypso nightclubs. There is a map available to view here: http://g.co/maps/zg4fq

What are the festival times?
The festival will start at 10pm and finish at 6am each night.

When does the whole festival finish?
The last main festival day is the 5th July, the event will run into the morning of the 6th. Most of the parties finish by 6am but as it's the end of the festival, it is possible it may carry on a little longer.

Where can I find set times and the full line-up details?
The set times will be available on the website before you travel and in the programme.

Can I go in and out of the festival site each night?
Yes with your wristband you can go to and from the festival site and in to each venue as much as you like.

Is there parking at the festival?
Yes, there is a large car park at Zrce Beach and parking is charged per hour. We’d recommend using the Local Travel Wristband and using the shuttle buses provided.

What happens if I lose my wristband whilst at the event?
Wristbands will only be issued once and broken / lost wristbands will not be replaced. Please look after them!

What currency do I need?
Croatian currency is Kuna and can be bought easily at the bank, the post office or at the airport. At the moment the currency is around 8.5 Kuna to £1.

Are there cash machines at the festival?
There are cash machines in the town of Novalja and a bank but it's best to organise your currencey beforehand.

What time is it in Croatia?
It is 1 hour ahead of British Summer Time!

Where is the festival site in comparison to Novalja?
The festival is located on Zrce Beach and is about 3.5km from Novalja. There is a map of the local area here: http://g.co/maps/zg4fq

Can we walk from Novalja to the festival?
It will probably take 30 minutes give or take, and while you can walk anywhere you like we’d recommend getting the bus as it’s obviously a lot safer. Please be sensible and don’t walk on your own though.

Where in Novalja and what is there to do?
Have a look here for details of where Novalja is located and what to do: http://www.tz-novalja.hr/index.php?lang=en&

What are the other towns I can stay in other than Novalja?
Pag, Mandre, Caska, Vidalici, Kustici, Zibovici, Metajna, Simuni and Kolanjski Gajac are all nearby towns and villages that are a short bus ride from the festival and have apartments you can stay in. There is a map of the local area and the towns with accommodation here: http://g.co/maps/zg4fq

How hot is it on the Isle of Pag?
The average summer temperature on the Isle of Pag is 24 degrees, although you can expect temperatures to reach the high 20’s/30’s.

Where do I swap my ticket for a wristband?
There will be an accreditation point at the Main Drop Off Point next to the bus station in Novalja in the run up to the festival as well as on Zrce Beach during the festival. The days and opening times for this will be announced a couple of weeks before the festival.

What do I need to bring to get in?
You will need your ticket, the card you purchased the ticket with and valid photo ID. 

What constitutes valid photo ID?
An (in date) photographic form of identification, i.e. a passport or driving licence.

Is the event 18+ ?
Yes, you will need to present ID to this effect too.

Are there still tickets available?
No, all Hideout 2013 tickets have now sold out- no further tickets will be released.

What is an ex-Yu ticket and how do I get one?
Ex-Yu tickets are priced differently to standard tickets and are only available to current ex-Yu citizens.

Will tickets be available at the festival?
We're expecting tickets to the festival to have sold out in the coming weeks so there will not be any available at the festival itself.

Are you doing day tickets?
There will not be any individual day tickets available to buy in advance or at the festival.

I've got a new bankcard / lost the card that I purchased the ticket with, what do I do?
Bring your new card & some ID with you and a letter / bill that matches your account’s address and that will be fine.

I paid for the tickets on someone else's card, what do I do? 
If you are going to the festival with the person that has booked your ticket, then you will need to arrive together. The debit/credit card used to purchase both tickets will need to be presented, along with valid ID and your ticket.

If the person that booked your ticket is not present at the festival, you will need to photocopy the card that was used to purchase the ticket and bring this to the festival. (Please be sure to block out all card details except the last 4 digits of the card number and the full name of the cardholder) You will also require a letter from the cardholder explaining you had permission to use the card and collect the tickets. Bring both these items along with your ticket and valid ID to the festival.

Can I sell my tickets, as I can't go anymore?
Unfortunately all tickets are non-transferable and we are unable to offer any refunds for tickets no longer needed.

Someone's offered me a ticket to buy, how do I get in as it won't have my name on the ticket?
It's not possible to transfer the names on the tickets so you will be unable to get in to the festival without the person who has bought the tickets, who must also have with them valid ID.

I've purchased the Ticket & Program option, when do I receive my program?
You will be given your program for the festival when you pick up your wristband at one of the accreditation points.

If you have any questions about getting to Hideout from anywhere then email travel@hideoutfestival.com and we’ll send some options over. There are still plenty of cheap flights available though!

Which is the closest airport to the festival?
Zadar is the nearest airport to the festival, about 50 miles away. Transfer coaches can take you from here to Novalja or your chosen town to stay in during the festival.

How do I get from the airport to Novalja?
You can check on the travel blog which has details about getting from a number of the local airports. Alternatively, you can email travel@hideoutfestival.com and we’ll help you with some routes!

How much is a taxi from Zadar to Novalja?
It’s looking like being about 820kn or around £95 for a taxi from Zadar Airport to Novalja but more details on public transport etc can be found here.

Are there regular buses to Novalja from the airport?
There are indeed, either by public transport or by a transfer through Collegium here.

How will we get to the festival site from our apartment?
There will be regular shuttle buses from all the local towns to Zrce Beach and the timetables will be announced in plenty of time before you head off on your travels!

How do we get from the campsite to the festival?
There will be a regular shuttle bus serving the campsite so you’ll be able to get the bus the 7km or so to the festival site all day and night!

I have a flight booked for Monday morning and I don’t know how I’m going to get to the airport?
We’d recommend checking our blog to find how long it will take to get to your airport and seeing what transfer options there are available for you. It might be that you need to head off on the Sunday, if you have any questions though, email us: travel@hideoutfestival.com

Apartments

Where can I find apartments to stay in for Hideout Festival?
Check our website for details, but apartments can be booked through our travel partners at Collegium & luxury camping from Pod Pads. There is a page with more info about the different accommodation options here.
Plus package deals can be booked through Music Festival Holidays which can include your accommodation and your flight.

Which is the nearest town to the festival stay in?
Novalja is the nearest town, but there are plenty of other towns close by.
You can see the local towns on this map here: http://g.co/maps/zg4fq and there will be regular shuttle buses from each of these towns to Zrce Beach so you’ll be able to get to and from the festival at any time of night.
Towns include: Stara Novalja, Caska, Pag, Vidalici, Kustici, Zubovici, Metajna, Gajac, Mandre and Simoni.

I’ve booked an apartment through a company other than Collegium, how do I find it?
Be sure to print off maps before travelling and if you’ve booked it through a private let or a website, contact them in advance to check about their procedure for meeting you. It might be that you have to make your own way to the apartment, so bring as much information with you. We will be having the shuttle buses to the other towns in the area in the run up to the festival, but they will be less frequent than during peak times.

How much does an apartment cost per night?
The prices for apartments can be anything from £15 per person per night up to what ever you want to spend!

Will I have to leave a deposit for my room?
It will depend on the apartment you book with so check with them, but most places will require a deposit if you are staying more than a few nights.

When can we check in and out?
Again that will depend on where you stay, but you can expect check in to be late afternoon and check out to be mid morning.

Will there be safes to leave our valuables?
Apartments will be secure and lockable so your valuables should be fine in your room.

I have an apartment in a town that is not Novalja. How do I get to the festival?
There will be regular shuttle buses running from all the satellite towns to Zrce Beach and the full timetables will be released soon. Use of the buses will be available by purchasing a wristband that will allow you unlimited travel for the duration of your stay. The buses will run 24 hours a day so you will be able to get to and from Zrce Beach at any time. You can purchase these wristbands in advance from here.
If you have any questions about accommodation or are a bit wary of booking through a site you have some concerns about then email travel@hideoutfestival.com and we’ll see if we can help.

Camping

Where is the campsite in location to the festival?
You can see the location of the campsite and the festival on this map here as well as other useful locations: http://g.co/maps/zg4fq It’s roughly around 7km from Zrce Beach though just down the coast.

How do I get to the festival from the campsite?
There will be a regular shuttle bus going between the campsite and the festival and there will be wristbands available for purchase which will allow unlimited travel throughout your stay. You can purchase these wristbands in advance from here.

How do I get to the beach from the campsite?
The campsite has its very own beach so you’ll never be far from the sea!

Can you drive to the campsite?
Yes indeed. It’s just off the main road which leads on to Novalja if you’re driving to the festival and will be clearly signposted!

Is there parking at the campsite? If so, how much will it cost?
Yes there is indeed. This is priced at between 20-30kn per day. The campsite doesn’t have CCTV or anything though so please don’t leave valuables in your vehicle.

Will there be lockable storage available at the campsite for passports and valuables?
Yes there will be secure storage boxes available to hire at the campsite.  

Are we able to bring cooking stoves / Gazebos on to the site?
Yes these will be fine to bring to the campsite.

Are we able to camp together with friends?
Certainly, you can arrange this in advance or if you all arrive together then it will be possible to camp together!

Are campfires allowed?
There won’t be any fires allowed on the campsite.

What's the earliest I can stay at the campsite, and when's the latest I can leave?
The campsite will be open to Hideout customers from Friday 28^th June until Monday 8^th July.

Is the campsite secure?
There will be campsite security on site at all times, but we advise you to use the lockable storage facilities where possible.

Will there be showers at the campsite?
Yes indeed, bring a towel!

Is it possible to charge my phone / camera / laptop at the campsite?
Yes there are going to be power points available to charge items but it will be first come first served!

Boat Parties

Do I need to bring my ticket to the boat?
You will need to bring your e-ticket and ID which matches the name on the ticket as entry will not be allowed without both of these items.

Where can I get tickets to the Hideout Festival boat parties?
Tickets will be on sale in early 2013.

Where do the boat parties leave from?
If you have a ticket to a boat party then you will need to arrive at Cocomo (http://g.co/maps/zg4fq) no later than 30 minutes before the scheduled departure of your boat. Please don’t be late as once it’s departed you will have missed the boat (so to speak).

Can I buy drinks on the boat?
Yes indeed. There will be a full bar onboard all boats and drinks can be bought with tokens, which will be available to buy in exchange for Kuna upon arrival at the boat.

Will my boat be back in time for the festival?
Yes the last boat party each day returns at 9pm and the festival will start 10pm each night.

Pool Parties

When are the pool parties?
The pool parties will be running each day from 2pm until 8pm and will feature a host of acts from the festival and you can party in the sunshine in a swimming pool at Aquarius and Papaya. It doesn’t get much better than that.

How much do the pool parties cost?
All the pool parties are included in the weekend festival ticket.

Who is playing?
Details will be announced in early 2013.

Will food and drink be provided on the festival site?
There will be bars on the festival site selling beers, spirits, cocktails and soft drinks. There will also be food available on the site; a few pizza and sandwich bars will be open all night until 7am.

Will I be able to bring my own drink onto the festival site?
No you will not be able to bring your own intoxicants onto the site.

What drinks are available at the festival bars?
Beers, cocktails, wine, soft drinks, spirits and water.

How much will I have to pay for a drink?
Drinks in the venue will be from around £3 for a spirit and mixes or beer, up to whatever you want to spend on cocktails and other drinks.

How much will food and drink cost me in Croatia?
Shops are obviously a fair bit cheaper for all the daily essentials and expect to pay roughly £6 - £10 for a meal out in Novalja, a bit less for fast food meals.

What is the policy on drugs?
Much the same as in the UK drugs are illegal in Croatia and you would be facing time in jail for possession of an illegal substance.

If I’m driving can I have a drink like the UK?
There’s absolute zero tolerance for drink driving in Croatia and there are routine stoppages and breath tests taking place in Novalja during the festival so please don’t mix the two! There will be plenty of public transport available, we advise everyone to take advantage of that.

What if I injure myself at the festival or on the beach?
There will be a medical team on site at the festival on Zrce Beach who will be able to help you with any incidents yourself or any friends require medical assistance with.
If you have any questions please visit a member of the Hideout team and we’ll get help for you.

How much are calls going to be in Croatia if I use my UK phone?
Depending on which network you are with and what call plan you have the costs will vary, but it’s safe to say that it will not be cheap! Even though Croatia will have just joined the EU, we're not sure that network providers will be that quick to implement cheaper rates and as an idea, with Orange, calls are roughly four times more expensive than if you were making the same texts / calls from France. Be sure to check out offers that are available from your provider such as Vodaphone passport and other bolt on plans which will considerably reduce your charges abroad. Click below for more information:

Orange Pricing

Vodaphone Pricing & Eurotraveller

Three Pricing

T-Mobile Pricing

O2 Pricing

Will there be WiFi available anywhere at Hideout?
Novalja and the waterfront is covered by WiFi which is free for all to use, but as you’d expect with such an offer, the strength is sometimes quite weak and intermittent but there are also bars and cafes which will have WiFi so look out for those in Novalja and the surrounding towns should you be there.